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Privacy Policy

Privacy Policy for Broadgate Huts

At Broadgate Huts, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or engage with us for consultations, bespoke orders, or any related services. By using our website and submitting information, you agree to the terms outlined in this Privacy Policy.

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1. Information We Collect

We collect personal information in the following ways:

  • Information you provide to us: This includes details you provide when you book a consultation, request more information, or submit inquiries via our website or contact forms. The information we may collect includes:

    • Name

    • Email address

    • Phone number

    • Address (for home visits or consultations)

    • Project requirements

    • Payment details (for deposit and completion stages of your order)

  • Automatically collected data: We may collect technical data about your device and usage of the website, including your IP address, browser type, and operating system. This is typically gathered through cookies and similar technologies to improve user experience and website performance.

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2. How We Use Your Information

The personal information we collect will be used for the following purposes:

  • To provide the services and information you request (such as design consultations, project quotes, and order details)

  • To communicate with you about your custom project, including project updates, design changes, and installation scheduling

  • To process payments and deposits related to your custom builds

  • To provide customer support or respond to inquiries and requests

  • To send you marketing communications, if you have opted in (you can opt out at any time)

  • To improve our website, services, and overall customer experience

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3. Sharing Your Information

We respect your privacy and will not sell, rent, or lease your personal information to third parties. However, we may share your information in the following circumstances:

  • Service Providers: We may share your data with trusted third-party service providers who assist in the operation of our business, such as payment processors, delivery and installation teams, or IT service providers. These third parties are obligated to keep your information confidential.

  • Legal Compliance: We may disclose your information to comply with applicable laws or regulations, to respond to legal requests, or to protect our rights or the safety of others.

  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction.

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4. Data Security

We implement a variety of security measures to protect your personal information. This includes physical, electronic, and administrative safeguards to prevent unauthorized access, disclosure, alteration, or destruction of your data. However, no method of data transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

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5. Retention of Your Data

We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. If you have an ongoing project or consultation with us, we will retain your data for the duration of the project and a reasonable time thereafter for administrative purposes.

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6. Your Rights

You have the right to:

  • Access: Request a copy of the personal information we hold about you.

  • Correction: Request that we correct any inaccuracies in your personal data.

  • Deletion: Request that we delete your personal information, subject to certain exceptions (e.g., if we need to retain it for legal or contractual purposes).

  • Opt-Out: You can unsubscribe from marketing emails at any time by following the unsubscribe instructions provided in each email.

If you wish to exercise any of these rights or have any questions about the data we hold, please contact us at the details below.

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7. Cookies and Tracking Technologies

Our website uses cookies to improve user experience, analyze website performance, and personalize content. Cookies are small text files placed on your device when you visit a website.

  • Necessary Cookies: These cookies are essential for the website to function properly, such as enabling you to move around the site and use its features.

  • Analytical/Performance Cookies: These cookies help us analyze how visitors use our website, enabling us to improve the site's performance.

  • Targeting Cookies: These cookies are used to track your browsing habits and show you personalized ads based on your interests. You can control cookie settings in your browser, but please note that disabling certain cookies may affect your website experience.

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8. Third-Party Links

Our website may contain links to external websites. Please note that we are not responsible for the content or privacy practices of third-party sites. We encourage you to review their privacy policies when visiting such sites.

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9. Updates to This Privacy Policy

We reserve the right to update or change this Privacy Policy at any time. If we make significant changes, we will notify you via email or a prominent notice on our website. The updated policy will take effect as of the date posted on this page.

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10. Contact Us

If you have any questions, concerns, or requests regarding your personal information or this Privacy Policy, please contact us at:

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Broadgate Huts
[Your Contact Email Address]
[Your Contact Phone Number]
[Your Physical Business Address]

Last Updated: [Insert Date]

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